FAQ’S

Frequently Asked Questions

Have a question before placing an order? Just curious? Then look no further…

Ordering

  • You can order a Catio Pod™ by visting our Shop Page. Simply select the size and colour of your Catio Pod™ and place your order. Alternatively please call us on on 01684 770628 and we’ll process your order over the phone.

  • Yes you can. We are setup to manufacture the Catio Pod™ in standard sizes, however, for an additional 20% we can design and manufacture a Catio Pod™ to your exact requirements. Please use the our Contact Page to send us your requirements.

  • Yes. In the unlikely event, that in future you need spare parts for your Catio Pod™ you can order these from us. All parts are serviceable.

  • We may offer discounts (voucher codes) from time to time. If a promotion is offered, this will be displayed on our website. Codes or deals offered from any external sites have not been authorized by us.

  • Details of any finance offered will be indicated on our Shop.

  • Yes we do. We sell a range of Cat Climbers, Scratchers and Shelving that are suitable for outdoor, all year-round use. Please Contact Us for more details.

Delivery

  • Yes, delivery is included in the price upto 150 miles, within mainland UK.

  • Your Catio Pod™ will be lovingly made to order, so it will be fresher than a new born kitten when it arrives. The majority of orders are manufactured within 3 weeks of ordering. We aim to deliver your Catio Pod™ within 1 week once it is complete.

  • We will give you a delivery date once your Catio Pod™ has been manufactured. It will arrive via a dedicated courier. The driver will require a hand unloading. If you require a two-man delivery we can provide this at an additional cost.

  • If the Catio Pod™ arrives and you are unable to get the Catio Pod™ to your desired location or it doesn’t fit, we will do our best to guide you, but ultimately you are responsible for ensuring that you can carry all parts to the location required and that it will fit where intended. All the necessary information required for you to make this decision prior to ordering is available on this site.

General

  • The Catio Pod™ is a Premium product, sympathetically designed to blend in with most homes. Developed by leading animal housing experts, Pedigree Pens, the Catio Pod™ offers a secure, hygienic, cat-friendly environment to give your cats freedom and you, peace of mind.

  • The Catio Pod™ comes in 12 different sizes.

    Height = 2.4m

    Widths = 0.9m, 1.8m, 2.7m, 3.6m

    Depths = 0.9m, 1.8m, 2.7m

  • You need to ensure you have a minimum clearance of 100mm around doors and / or windows. There must be at least 100mm of brickwork where any part of the CatioPod™ fixes to the wall.

  • The Catio Pod™ is manufactured using premium, antibacterial plastic and PawSafe Mesh™. The mesh is a high-grade electro-plated, shard free mesh, safe for cats.

  • Yes, in addition to White we offer Oak, Grey and Green.

  • Yes, the Catio Pod™ has been designed with ease of installation in mind. Anyone with competent DIY skills can erect one. If you can use a drill and have a friend to help you, you can install a Catio Pod™.

  • The Catio Pod™ consists of frames that connect to each other using connecting channels and screws.

    The frames are anchored to your wall and patio with concrete screws.

    If you have decking instead of a Patio, then you simply use frame connecting screws.

    If you are fixing directly into grass then we recommend purchasing our anchor brackets.

    Once the skeleton of the Catio Pod™ is in place you simply install the PawSafe Mesh™ and you’re good to go.

  • The Catio Pod™ is designed to be an outdoor secure area and is open to the elements on all sides. It is provided with either a flat, fixed PawSafe Mesh™ ceiling or a translucent solid roof.

  • Yes it can. The Catio Pod™ is provided with one exit door which is secured inside by 2 thumb turn latches.

    A great design feature of the Catio Pod™ is that when you secure the latches on the inside, it is secured to the outside (as a key is required to gain entry from the outside).

    If you exit the Catio Pod™ into your garden, you can secure the door with the keys provided, preventing unwanted access to the Catio Pod™ should you pop out.

  • The exit door to the Catio Pod™ always opens inwards. All frames are interchangeable so you can can position the door to the left, right or front of your Catio Pod™

  • The Catio Pod™ has been designed as an easy-to-assemble kit. Most competent DIY’ers will have no trouble installing the Catio Pod™. If you would like us to arrange installation of the Catio Pod™ please contact us and we’ll obtain a quote from one of our approved third-party installers.

  • The Catio Pod™ is designed and built to last. Well looked after, your Catio Pod™ will last you a lifetime.

  • The Catio Pod™ comes in standard sizes and has been designed to fit the majority of homes. Site surveys are generally not necessary and checking you have sufficient space is very straightforward. Please Contact Us if you require assistance.

  • No, you do not require planning permission for your Catio Pod™.

  • Yes, you can. The Catio Pod™ can be extended with extra / new parts.

  • In most cases it is not possible. The majority of conservatories have guttering where the Catio Pod™ needs to fix and most soffits are too thin to take our fixings.

  • We may be able to provide this. This would be a bespoke order so please get in touch with us to discuss your requirements.

  • Yes, the Catio Pod™ is easily de-mounted, should you decide to move it somewhere else, move house or sell it.

    The materials used are extremely durable and long lasting and have been designed to with-stand re-installation.

Repairs, Returns and Refunds

  • Catio Pods™ are not a stock item and are individually made to order. Once an order has been placed and manufacture has commenced we are not in a position to offer a refund.

    If you find a fault with your Catio Pod™ you must notify us as soon as possible after receiving it. We will then discuss this with you and arrange for replacement parts to be sent out.